Saturday, June 30, 2018
Art Quote of the Day
"What marks the artist is his power to shape the material of pain we all have." - Lionel Trilling
Technology
Ask HN: What's the best way to handle internal tech support?
3 by underyx | 3 comments on Hacker News.
My company has around 1000 CS reps and 200 engineers. The CS reps very often need to ask the engineers questions, report bugs heard about from customers, etc. Us engineers also get bug reports about the internal tools we've developed for CS. Currently, all this is handled via a simple Slack channel. This is actually great, since there's no bureaucratic cost to getting in touch, unlike with a proper ticketing system, and having actual public conversations is the fastest way to resolve issues. But of course, we started seeing inefficiencies in other aspects. The same questions keep being asked over and over again. There's an FAQ linked in the channel topic and it's automatically posted in the channel every 12 hours, but it's still not enough, we still get tons of questions that could be self-solved without engineers' intervention. So, that made me curious, how are other companies handling this? Could we somehow maybe auto-respond to Slack messages with the correct answer with some bot, or just come up with something that actually makes people check the FAQs before posting? Or is there some way better solution to replace all this?
3 by underyx | 3 comments on Hacker News.
My company has around 1000 CS reps and 200 engineers. The CS reps very often need to ask the engineers questions, report bugs heard about from customers, etc. Us engineers also get bug reports about the internal tools we've developed for CS. Currently, all this is handled via a simple Slack channel. This is actually great, since there's no bureaucratic cost to getting in touch, unlike with a proper ticketing system, and having actual public conversations is the fastest way to resolve issues. But of course, we started seeing inefficiencies in other aspects. The same questions keep being asked over and over again. There's an FAQ linked in the channel topic and it's automatically posted in the channel every 12 hours, but it's still not enough, we still get tons of questions that could be self-solved without engineers' intervention. So, that made me curious, how are other companies handling this? Could we somehow maybe auto-respond to Slack messages with the correct answer with some bot, or just come up with something that actually makes people check the FAQs before posting? Or is there some way better solution to replace all this?
Love Quote of the Day
"Love unlocks doors and opens windows that weren't even there before." - Mignon McLaughlin
Funny Quote of the Day
"Science may never come up with a better office communication system than the coffee break." - Earl Wilson
Art Quote of the Day
"The highest art is always the most religious, and the greatest artist is always a devout person." - Abraham Lincoln
Nature Quote of the Day
"The eye of a human being is a microscope, which makes the world seem bigger than it really is." - Khalil Gibran
Technology
How a Chinese businessman became the largest supplier of pyrotechnics in the US
7 by acdanger | 1 comments on Hacker News.
7 by acdanger | 1 comments on Hacker News.
Technology
Eight low-tech ways to keep cool in a heatwave (2013)
3 by vanilla-almond | 0 comments on Hacker News.
3 by vanilla-almond | 0 comments on Hacker News.
Art Quote of the Day
"Art is the most intense mode of individualism that the world has known." - Oscar Wilde
Funny Quote of the Day
"Anytime you see a turtle up on top of a fence post, you know he had some help." - Alex Haley
Nature Quote of the Day
"Flowers are the sweetest things God ever made and forgot to put a soul into." - Henry Ward Beecher
Nature Quote of the Day
"The temple bell stops but I still hear the sound coming out of the flowers." - Matsuo Basho
Funny Quote of the Day
"A corpse is meat gone bad. Well and what's cheese? Corpse of milk." - James Joyce
Wednesday, June 27, 2018
Technology
Norwegian Consumer Council report on how tech companies use dark patterns [pdf]
467 by erlend_sh | 110 comments on Hacker News.
467 by erlend_sh | 110 comments on Hacker News.
Art Quote of the Day
"An artist never really finishes his work, he merely abandons it." - Paul Valery
Nature Quote of the Day
"If you would know strength and patience, welcome the company of trees." - Hal Borland
Tuesday, June 26, 2018
Technology
The Nixie Tube Story: The Neon Display Tech That Engineers Can’t Quit
8 by sohkamyung | 0 comments on Hacker News.
8 by sohkamyung | 0 comments on Hacker News.
